Please update your Flash Player to view content.
Frequently Asked Questions
Q:
How much does it cost to go through the haunted house?
A:
A general admission ticket is $13.
   
Q:
Do you accept checks or credit cards?
A:
We prefer cash, but also accept Mastercard and Visa credit cards. Sorry, no checks or debit cards.
   
Q:
Where can I park?
A:
There is plenty of parking in the lot at the Fright Factory building.
   
Q:
How long is the wait after I buy a ticket?
A:
The wait time varies depending on how busy we are, but should be no more than 30-45 minutes.
   
Q:
How long does it take to get through the Fright Factory haunted house?
A:
Each person/group moves at their own pace. On average it takes about 30 minutes to go through it.
   
Q:
Is the waiting area inside or outside?
A:
The waiting area is inside. Purchase tickets at the door and proceed to the waiting line.
   
Q:
Is there a way to be able to go to the front of the line?
A:
Yes, you can purchase a "Fast Fright" pass for $18 and go straight to the front of the line.
   
Q:
Can I upgrade my general admission ticket to a "Fast Fright" pass?
A:
Yes, you may return to the cashier to pay the extra $5 to upgrade and move you to the front of the line.
   
Q:
If I buy a ticket and decide not to go through, can I get a refund?
A:

No, sorry, WE DO NOT OFFER REFUNDS. Please decide before you purchase a ticket. The waiting area is a great place to stand a few minutes listen to the sounds and gauge the reactions that your children will have before purchasing a ticket.
   
Q:
Do you offer group discounts?
A:
No, sorry, we do not offer group discounts.
   
Q:
How late do you sell tickets?
A:
We sell tickets right up to the times indicated on the schedule.
   
Q:
How many people can be in one group going through the haunted house?
A:

Ideally, no more than six. You will be asked to split into two groups if you have more than eight people.
   
Q:
Is it scary?
A:

Yes, of course it is. It's a haunted house intended for teenagers and adults, not young children.
   
Q:
Will the "monsters" touch me?
A:
The performers are not supposed to touch you, but it's dark and difficult to see with a mask on.
   
Q:
Are there any slides, bridges, uneven floors, or crawl spaces?
A:
There may be uneven floors, platforms, and crawl spaces, but no slides or bridges.
   
Q:
Do you spray water or use fog machines?
A:
We occasionally spray a mist of water in some areas and use fog machines in others.
   
Q:
Do you allow the use of flashlights or cell phone displays to light the way?
A:
No, the use of flashlights or cell phone displays to navigate your way through is prohibited.
   
Q:
Do you have emergency exits?
A:
Yes. The emergency exits are all marked and illuminated.
   
Q:
What happens if I decide I want out after entering?
A:
Let one of the performers know and you will be escorted out.
   
Q:
Do you have a lost and found?
A:
Yes. The lost and found is at the ticket sales counter. Send email if after hours.
   
Q:
Is the haunted house handicap accessible?
A:
Some areas of the haunted house may be handicap accessible.
   
Q:
Do you monitor the haunted house with cameras?
A:
Yes. There are several closed-circuit cameras for monitoring flow and for security reasons.
   
Q:
Does the haunted house meet fire code standards?
A:
Yes. We have a fire code inspection annually upon completing our setup.
   
Q:
If I have a problem or would like to report something, with whom should I talk?
A:
Ask the person at the exit or at the ticket counter to speak with the person in charge.
   
Q:
Are refreshments and snacks available for purchase?
A:
No, sorry we no longer offer refreshments or snacks.
   
Q:
Do you have a bathroom?
A:
Yes. There are portable toilets just outside the entrance to the building.