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Q:
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How much does it cost to go through the haunted house?
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A:
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A general admission ticket is $13.
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Q:
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Do you accept checks or credit cards? |
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A:
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We prefer cash, but also accept Mastercard and Visa credit cards. Sorry, no checks or debit cards.
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Q:
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Where can I park?
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A:
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There is plenty of parking in the lot at the Fright Factory building.
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Q:
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How long is the wait after I buy a ticket?
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A:
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The wait time varies depending on how busy we are, but should be no more than 30-45 minutes.
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Q:
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How long does it take to get through the Fright Factory haunted house?
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A:
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Each person/group moves at their own pace. On average it takes about 30 minutes to go through it.
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Q:
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Is the waiting area inside or outside?
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A:
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The waiting area is inside. Purchase tickets at the door and proceed to the waiting line.
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Q:
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Is there a way to be able to go to the front of the line?
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A:
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Yes, you can purchase a "Fast Fright" pass for $18 and go straight to the front of the line.
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Q:
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Can I upgrade my general admission ticket to a "Fast Fright" pass?
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A:
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Yes, you may return to the cashier to pay the extra $5 to upgrade and move you to the front of the line.
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Q:
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If I buy a ticket and decide not to go through, can I get a refund?
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A:
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No, sorry, WE DO NOT OFFER REFUNDS. Please decide before you purchase a ticket. The waiting area is a great place to stand a few minutes listen to the sounds and gauge the reactions that your children will have before purchasing a ticket.
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Q:
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Do you offer group discounts?
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A:
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No, sorry, we do not offer group discounts.
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Q:
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How late do you sell tickets?
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A:
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We sell tickets right up to the times indicated on the schedule. |
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Q:
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How many people can be in one group going through the haunted house? |
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A:
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Ideally, no more than six. You will be asked to split into two groups if you have more than eight people. |
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Q:
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Is it scary?
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A:
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Yes, of course it is. It's a haunted house intended for teenagers and adults, not young children.
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Q:
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Will the "monsters" touch me? |
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A:
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The performers are not supposed to touch you, but it's dark and difficult to see with a mask on.
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Q:
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Are there any slides, bridges, uneven floors, or crawl spaces? |
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A:
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There may be uneven floors, platforms, and crawl spaces, but no slides or bridges. |
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Q:
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Do you spray water or use fog machines? |
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A:
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We occasionally spray a mist of water in some areas and use fog machines in others. |
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Q:
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Do you allow the use of flashlights or cell phone displays to light the way? |
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A:
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No, the use of flashlights or cell phone displays to navigate your way through is prohibited. |
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Q:
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Do you have emergency exits? |
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A:
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Yes. The emergency exits are all marked and illuminated. |
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Q:
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What happens if I decide I want out after entering? |
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A:
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Let one of the performers know and you will be escorted out. |
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Q:
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Do you have a lost and found? |
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A:
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Yes. The lost and found is at the ticket sales counter. Send email if after hours. |
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Q:
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Is the haunted house handicap accessible? |
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A:
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Some areas of the haunted house may be handicap accessible.
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Q:
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Do you monitor the haunted house with cameras? |
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A:
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Yes. There are several closed-circuit cameras for monitoring flow and for security reasons. |
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Q:
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Does the haunted house meet fire code standards? |
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A:
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Yes. We have a fire code inspection annually upon completing our setup. |
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Q:
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If I have a problem or would like to report something, with whom should I talk? |
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A:
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Ask the person at the exit or at the ticket counter to speak with the person in charge. |
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Q:
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Are refreshments and snacks available for purchase?
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A:
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No, sorry we no longer offer refreshments or snacks.
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Q:
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Do you have a bathroom?
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A:
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Yes. There are portable toilets just outside the entrance to the building.
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